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Massachusetts Eye and Ear

Emergency Care

Phone number forEmergency Department

Massachusetts Eye and Ear provides New England's only 24-hour, 7 days-a-week emergency department (ED) dedicated to treating conditions of the eye, ear, nose, throat, head and neck.

If you have a medical emergency, please dial 911.

Expert Care for Urgent Needs

All ED patients are cared for on a walk-in base. No appointments are necessary, however, our ED is typically busiest each day from noon to 6:00 pm. Patients are seen in the order of their arrival and according to the level of severity. Patients will be first screened by a nurse and then seen by a physician.

Located just steps from Massachusetts General Hospital, Mass Eye and Ear provides care to their emergency patients who need to be seen for conditions related to the eye, ear, nose, throat, head or neck. Mass General then provides reciprocal medical and surgical support to Mass Eye and Ear.

Location and Contact Information

Ground Floor, Massachusetts Eye and Ear 
243 Charles Street | Boston, MA 02114
Telephone: 617-573-3431

Emergency Eye and Trauma Eye Care

Mass Eye and Ear is a major referral center for eye trauma in the New England area and provides other emergency assistance to patients whose regular ophthalmic provider is not readily available.

In addition, we maintain a complete Eye Trauma Service with regular weekly schedule of outpatient appointments, as well as subspecialty services including retina, cornea, glaucoma, oculoplastics and neuro-ophthalmology. The operating rooms at Mass Eye and Ear are always available for urgent surgeries.

The ED serves as a tertiary referral center for other hospitals and trauma centers in the area that lack ophthalmology coverage. Isolated eye trauma in an otherwise medically stable patient may be sent to the Mass Eye and Ear ED for consultation, treatment, and admission. Our staff has decades of experience in treating emergent ophthalmic conditions and treats over 20,000 patients yearly.

Eye Care Virtual Visits

In response to COVID-19, Mass Eye and Ear is making virtual (telemedicine) visits available to help eye patients avoid an unnecessary trip to the Emergency Department. If your symptoms require an urgent physical exam, you may be asked to report to Mass Eye and Ear for in-person appointment.

Learn more about symptoms that qualify for an eye virtual visit.

Emergency Ear, Nose and Throat (ENT) Care

Mass Eye and Ear also provides the region's only dedicated ear, nose, throat, head and neck emergency services with staff coverage 24 hours a day, seven days a week. We work in collaboration with Massachusetts General Hospital, which is accessible to patients with broader or associated medical issues. We also have access to the latest in radiologic imaging and hyperbaric oxygen therapy.

Conditions appropriately managed by referral to us can include conditions such as epistaxis (nose bleeds), hearing loss, injuries to the ears, injuries to the head and neck area, foreign bodies in ears, nose, or throat, facial fractures, burns involving the nose, ears, or mouth, paralysis of the face, sinus disorders, dizziness, compromised upper airway, difficulty swallowing, and lumps in the neck/throat, among others.