Mass. Eye and Ear offers the following amenities for patients, families and visitors.
Assistive Device Kits
Assistive device kits are available to patients with auditory or visual impairments during their time at Mass. Eye and Ear. Kits include items such as a flashing door knocker, phone amplifier, bell for calls, a large-digit phone and more. If you are interested in reserving a kit, please contact your surgeon's office.
View all of our accessibility resources.
- Eye Opener Café
Located in the lobby of our main campus, the Eye Opener Cafe serves cappuccinos, lattes and hot cocoa, as well as muffins, donuts and gourmet croissants. The cafe is open Monday-Friday, 7:00 am-2:00 pm.
- Lank Family Dining Room
Our cafeteria is located on the 7th floor of our main campus and operates Monday-Friday.
Breakfast: 6:30 am-10:00 am
Continental breakfast: 10:00 am-11:30 am
Lunch: 11:30 am-2:00 pm
Sandwiches, salads and snacks: 2:00 pm-6:30 pm
- Eye Opener Café
Serves coffee, tea, pastries, muffins, snacks, deli sandwiches and Panini sandwiches. The café is open Monday-Friday, 7:00 am-2:00 pm. The café also offers lattes and cappuccinos.
Family Waiting Room
There is a family waiting room on the 7th floor of our Boston main campus near the cafeteria.
Families can receive up-to-the-minute information on their loved ones when they come for surgery. The OR screen is user-friendly and easy to read. The Family Waiting Room has a variety of books and magazines, and offers board games upon request. Families waiting may also use the television available in the room.
For more information you may call 617-573-3164 or talk to the volunteer at the desk.
Mass. Eye and Ear does not have its own gift shop. Mass General, which is next door to the hospital's Boston campus, has two gift shops, one in the main Mass General building and one in the Mass. General's Yawkey Building.
Located on the 3rd floor of our Boston campus, the Howe Library offers a quiet space for friends and family. Available amenities include comfortable seating, two public computers and ZoomText, a magnification and screen reading software for those with visual impairments.
Learn more about the Howe Library.
We provide medical interpreters and translation of written materials upon request. This includes American Sign Language and Braille. If you wish to use these services, please contact your surgeon’s office.
Learn more about our Interpreter Services.
Public telephones are available in the lobby at Mass. Eye and Ear. Telephones for the hearing impaired (TTY) are available as well. The main TTY number for Mass. Eye and Ear is 617-573-5498.
Public Wi-Fi is available in all Mass. Eye and Ear facilities and locations. The network name is "meeipublic."