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Massachusetts Eye and Ear

Mass Eye and Ear

Visitor Policy

Updated Visitor Policy

To continue to keep you, our patients and our staff safe during the ongoing COVID-19 pandemic, Mass Eye and Ear is enforcing a limited visitor policy with certain exceptions. We recognize this is a stressful time for you and your family, and we appreciate your help and understanding.

Wherever possible, we encourage and support alternatives to in-person visits, including accessible methods of electronic communication. If you have any questions, please speak with a staff member.

Please read below for the specific visitor policy by patient care area.

Visitor Policy by Patient Care Area

Essential Visitor Information

Essential visitors also include the following:

  • Vendors and contractors whose urgent, non-deferrable services are deemed essential for the functioning of Mass General Brigham activities 
  • Emergency services personnel (e.g., EMS, Fire Department, Law Enforcement)

Per the MA Department of Public Health and Department of Mental Health, all essential visitors and support persons:

  • Are required to wear a face mask at all times while in the hospital
  • Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
  • Will not be allowed to enter the hospital with respiratory symptoms
  • Must perform hand hygiene (hand washing/sanitizing) prior to entering and upon leaving the patient’s room/care area
  • Must remain at least six feet from the patient at all times (as much as possible)