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Massachusetts Eye and Ear
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Information and Resources

COVID-19 2019 Novel Coronavirus

Safe Care Commitment

safe care commitment

For patients visiting Mass Eye and Ear and any of the hospitals in the Mass General Brigham system, we are committed to the highest standards to ensure the safety and well-being of all patients, visitors and staff.

We screen to protect you, your families, and our staff:

  • We screen all employees daily – anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
  • We screen on arrival all patients and visitors for symptoms of possible COVID-19:
    • Admitted patients are tested prior to admission and screened daily.
    • Outpatients are screened prior to and upon arrival, and if symptomatic, are cared for via virtual visits or in designated areas where we use CDC-recommended personal protective equipment (PPE) to prevent spread.
  • We limit visitors coming into the hospital and clinics, and screen for symptoms of possible COVID-19. We ask visitors with symptoms to defer their visits.

We clean our hands and spaces and make it easy for you to do the same:

  • We have increased the frequency and intensity of cleaning of all high touch areas throughout the institution.
  • We require frequent hand-cleaning, and have added hand sanitizer stations so patients and staff can clean their hands easily and frequently.

We protect everyone in our environment:

  • We require all people on campus – employees, patients, and visitors – to wear a mask.
  • We have rearranged spaces to accommodate physical distancing and prevent transmission of hidden infections by removing chairs from waiting rooms, and in some high-use areas, installing plexiglass barriers.

Important Information and Notices

Updated Visitor Policy

In order to provide excellent patient care while meeting the guidelines set forth by the Commonwealth of Massachusetts, Mass Eye and Ear is limiting visitors to only those who are essential effective Monday, August 24, 2020.

Essential visitors are allowed and exempt from the state’s travel restrictions.

Essential visitors are defined as:

  • Support persons for patients:
    • Two (2) parents of patients who are under the age of 18 years old
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities
  • Vendors and contractors whose urgent, non-deferrable services are deemed essential for the functioning of Mass General Brigham activities
  • Emergency Services Personnel (e.g., EMS, Fire, Law Enforcement)

All other visitors are considered non-essential. Please note: Children who are not patients are not permitted in the hospital.

Emergency Department, Outpatient/Ambulatory Areas

  • Visitors are not allowed in the Emergency Department or outpatient/ambulatory areas of the hospital unless the visitor is essential for patient care.

Surgical Areas

  • One (1) essential visitor is allowed for surgical patients because many patients require assistance after procedures.
  • Two (2) parents or legal guardians are allowed for patients under the age of 18.

Inpatient Areas

  • Adult Inpatients: One (1) visitor per day is allowed.
    Visitors must comply with the Commonwealth of MA travel restrictions and must be asymptomatic. Permitted visitation hours on the adult unit are 10:00 am-8:00 pm. No overnight visitors are allowed.
  • Pediatric Inpatients: Two (2) parents or legal guardians are allowed.
    One (1) parent/guardian is allowed from 8:00 pm-8:00 am.

Per the MA Department of Public Health and Department of Mental Health, all support people:

  • Are required to wear a face mask at all times while in the hospital
  • Will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell)
  • Will not be allowed to enter the hospital with respiratory symptoms
  • Must perform hand hygiene prior to entering and upon leaving the patient’s room/care area
  • Must remain at least six feet from the patient at all times (as much as possible)

Patients and Support Persons Screening

All patients and support persons are screened for symptoms of respiratory illness before their appointment or inpatient visit. We ask that you use our Mass General Brigham Prescreen app before your arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit. After answering the screening questions, patients and support people will receive a digital pass on their phone that provides faster entry to your appointment or inpatient visit. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.


Masks Required for All Patients and Visitors

Effective Monday, April 6, all patients and visitors will be provided with a new mask on arrival to Mass Eye and Ear and will be asked to wear this during their entire stay (except when directed to remove it by their provider, e.g. for exam of throat or nose).

Patients who arrive wearing their own masks will also be asked to replace these with new Mass Eye and Ear-provided masks upon arrival; this is to ensure that no one is wearing a contaminated mask while in the healthcare facility.

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