Joint Commission Notice
Public Notice Regarding Service Excellence
Service excellence is an important component of quality care at the Massachusetts Eye and Ear. When a patient or their family members/significant others are not satisfied with the care /service provided at Mass Eye and Ear or have an unresolved a concern or complaint about patient care or safety, we encourage them to contact a member of hospital management in the individual department.
When the matter remains unresolved, the patient or their family members/significant others are encouraged to contact the Patient Relations Department for assistance. When the issue remains unresolved the patient or their family members/significant others may contact an external agency for assistance.
Listed is the contact information for these resources:
Patient Relations Department
Mass Eye and Ear
243 Charles Street, Lobby
Boston, MA 02114
Massachusetts Division of Healthcare Quality
99 Chauncy Street
Boston, MA 02111
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181