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Massachusetts Eye and Ear
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Information and Resources

COVID-19 2019 Novel Coronavirus

Safe Care Commitment

safe care commitment

For patients visiting Mass Eye and Ear and any of the hospitals in the Mass General Brigham system, we are committed to the highest standards to ensure the safety and well-being of all patients, visitors and staff.

We screen to protect you, your families, and our staff. We clean our hands and spaces and make it easy for you to do the same. We protect everyone in our environment.

Read more about our Safe Care Commitment

Visitor Policy

Effective October 20, one patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits.

Some outpatient areas still allow only one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics. Up to two visitors at a time per patient are allowed in inpatient floors.

Read our Visitor Policy

Mask Policy

As part of our continued efforts to protect our patients, visitors, staff, and the community, facility-issued face masks are required in all Mass Eye and Ear locations, including in inpatient areas, emergency departments, outpatient settings, and peri-procedural areas.

When you arrive at our facilities, you will be given a procedural or surgical facemask to wear. If you have a face covering from home, you will be asked to replace it with the facemask we provide to wear during your stay or visit. Patients and visitors who choose to wear their own face covering must wear the facility-issued facemask on top.

Read the full Mask Policy

Screening for Patients and Visitors

All patients and visitors are screened for symptoms of respiratory illness before their appointment or inpatient visit. We ask that you use our Mass General Brigham Prescreen app before your arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit. After answering the screening questions, patients and support people will receive a digital pass on their phone that provides faster entry to your appointment or inpatient visit. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.

Read about the screening process

COVID-19 Testing

If you have symptoms or have been in close contact with someone who has COVID-19, testing is an important way to protect your family, friends, and community.

Read more about testing

COVID-19 Vaccine

Mass General Brigham is offering appointments for first-dose vaccine for patients 5 years and older, as well as COVID-19 booster shots for all adults 18 years or older, per the CDC’s recommendations.

Learn more about the vaccine

Important Information and Notices

Related Resources