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Massachusetts Eye and Ear
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Quality Program

Mass. Eye and Ear’s Quality Program is an ongoing endeavor to demonstrate our organization’s commitment to providing safe, timely, effective, efficient, equitable and patient-centered care to every patient.

Coping with an illness or disease and going to the hospital can be very stressful. The Mass. Eye and Ear community strives to provide the best possible care for patients. We are committed to treating you with respect in a clean, comfortable environment, reducing your wait times and answering all of your questions.


Patient Experience

At Mass. Eye and Ear, we strive to provide our patients with an exceptional patient experience. You will experience our staff’s dedication to excellence everywhere in our organization. Caring for our patients is our highest priority.

Feedback on your visit is important to us. Mass. Eye and Ear contracts with National Research Corporation (NRC Health) to survey our patients on their experience. Once the data is collected, our scores are reviewed internally and compared to other hospitals nationwide. Patient experience improvement initiatives are prioritized based on the feedback we receive from our patients.


Patient Safety

Patient safety is a fundamental component of Mass. Eye and Ear’s Quality Program. Our robust patient safety program is based on local and national evidence based practices including:


Quality Goals

Quality goals for Mass. Eye and Ear are established annually with input from our Board of Directors, Medical Staff, Senior Leadership, Patient Family Advisory Council, NRC Health Survey data and staff. Organizational quality goals for FY 2018 are categorized as listed below: 

  • Gold Standard Patient Experience 
  • Transparency and Improvement through Outcomes 
  • Enhance Patient and Staff Safety 
  • Professional Practice