Services and Other Information

Access to the Pediatric Unit

As part of a nationwide initiative, our Pediatric Unit now has locked access doors for added security. You will need to press a button next to the door and identify yourself via the speakerphone to request to enter the Pediatric Unit.

Health Insurance Information

We recommend that, before your child’s surgery, you understand your health insurance plan. If your insurance coverage requires a referral, please get this before your child’s visit.

If you have questions about your insurance coverage, please call the Patient Accounts Office at 617-573-3073.

Social Services

Members of Mass. Eye and Ear’s Social Work Department are available to assist you and your child.

Available services include:

  • Support during your child’s hospital stay
  • Help to coordinate care
  • Assistance in finding resources such as financial assistance, homemakers, childcare, transportation, visiting nurses, and area accommodations

The Social Work Department is located on the 3rd floor. Staff members can be reached at 617-573-3540. You may ask your surgeon or nurse to request that a social worker visit you and your child in the hospital, or you may call directly.

Chaplaincy Services

Interfaith chaplaincy services are available; please ask a member of the nursing staff.

Interpreter Services

We provide medical interpreters and translation of written materials upon request. This includes American Sign Language and Braille. If you wish to use these services, please contact us at 617-573-5572 as soon as your child’s surgery is scheduled.

Ethical Issues

The Mass. Eye and Ear has an Ethics Committee that is available to address any ethical issues that might come about during your visit to the hospital. The Ethics Committee is made up of various professionals from the hospital staff that will address concerns in a fair and impartial way. If you would like to contact the Patient Advocate, please call 617-573-3008.


The Mass. Eye and Ear cafeteria offers room service to its patients. A visitor tray may be ordered to the room for a small fee. The cafeteria is located on the 7th floor. There are also outside delivery menus available at the nurse's desk.


Patients in Pediatrics may receive balloons as gifts or decorations; however, our Balloon Policy states that only mylar (foil) balloons are acceptable because these do not represent hazards to young children.

No Smoking Policy

Mass. Eye and Ear is a smoke-free facility; therefore, smoking is allowed only outside the building in designated areas.