Patient Registration

On-line preregistration is not available at this time. We are sorry for any inconvenience. If you received a letter from your physician or the hospital that indicated this service is available, please email us at and let us know which letter you received so we can correct the error. Please be sure to include your contact information. Thank you.

Once you have an appointment, you can pre-register by phone. 

Our Pre-Registration Specialists are available form 7am to 7pm Monday through Friday. 

For Outpatient Appointments call 617-573-4200
For Surgical, Inpatient or Laser appointments call 617-573-3400 

Please be prepared to provide the following information

  • Name/Address/Phone
  • Date of Birth
  • Social Security Number
  • Insurance Information
  • Emergency Contact Information
  • Primary Care Physicians

Insurance Coverage 
Insurance plans are agreements made between you and your insurer, and the Massachusetts Eye and Ear Infirmary cannot ensure that an insurance provider will pay for your care. 

While the Infirmary accepts nearly every major health insurance plan, as do the individual members of our medical staff, plan benefits change frequently. It is best to call your insurer prior to your appointment to learn the specifics of your coverage and to be sure that you have met all the requirements stipulated by your specific plan.

Click here to view a pamphlet which contains important information about your bill. Please review it carefully.

Insurance Pre-Authorizations
Prior to your appointment, our registration staff will validate your insurance information with your insurer and obtain any necessary pre-authorizations. If necessary, we will contact you before your visit to obtain additional registration and eligibility information. 

Managed Care Referrals
If you are enrolled in a managed care plan, such as an HMO or POS, you may need a referral from your primary care physician. Please contact your physician for authorization well before your appointment or procedure and ask him/her to issue a referral. Your insurance may not agree to pay your entire bill if your primary care physician does not issue a referral prior to your appointment. 

Out of Network Benefits
Some insurance companies have restrictions when services are provided “Out-of-Network”. Your insurance company may require a copay/deductible, when you receive treatment out-of-network. Your insurance company may also deny the service entirely, if you do not have out-of network benefits. Please confirm your benefit level with your insurance company. 

Be prepared to pay any insurance copayments at the time of your service. 

Financial Assistance
Financial Assistance is available for those patients who qualify. To speak with a financial counselor call 617-573-5664 or email: