For Family and Visitors

Visitor Restrictions During Flu Season

To protect patients, visitors and staff, anyone with flu-like symptoms such as fever plus cough or fever plus sore throat may not visit patients in this hospital. Visitors and patients should use alcohol hand sanitizer to kill germs. Dispensers are located in each patient room and throughout the hospital. Visitors and patients are asked to practice cough etiquette. Please cough into your elbow or shoulder.

Patients who have flu-like symptoms are asked to wear surgical masks, which they can obtain from the information desk in the lobby. Thank you for helping us keep everyone as healthy as possible.

Directions/Parking Information

Click here for directions to our main (Boston) campus and other locations.


Our cafeteria is known as the Lank Family Dinning Room and is located on the 7th Floor of the Boston campus. It is open Monday through Friday. Please ask for hours of operation. Click here for the weekly cafeteria menu.

EyeOpener Cafe

The EyeOpener Cafe is located in the main lobby of the Boston campus. It is open Monday - Friday, 6:30 a.m. to 6:00 p.m.


Mass. Eye and Ear is pleased to offer free WIFI in public areas.

Family Waiting Room

There is a family waiting room on the 7th floor near the cafeteria.

Gift Shop

Mass. Eye and Ear does not have its own gift shop. Mass. General, which is next door to the hospital's Boston campus, has two gift shops, one in the main Mass. General building and one in the Mass. General's Yawkey Building.

Visiting Policy

At Mass. Eye and Ear, we understand how important it is for our patients to spend time with friends and family. Visiting times are flexible and patient-specific. Please contact the patient’s nurse to determine the best time to visit.

Mass. Eye and Ear does not restrict, limit or deny visitation privileges based on race, gender identity, sexual orientation or disability.

Interfaith Chaplaincy Services

Interfaith chaplaincy services are available; please ask a member of the nursing staff.

Interpreter Services

We provide medical interpreters and translation of written materials upon request. This includes American Sign Language and Braille. If you wish to use these services, please contact us at 617-573-5572 as soon as your surgery is scheduled.

Ethical Issues

Mass. Eye and Ear has an Ethics Committee devoted to addressing ethical concerns in a fair and impartial way. If you have an ethical issue or concern, please feel free to contact our Patient Care Representative at 617-573-3008.

Patient Satisfaction Survey

After your hospitalization you will receive a patient satisfaction survey in the mail. We value your opinion and this information will help us to better serve you. We ask you to please take a moment to fill out and return the survey in the envelope provided by our survey company.