Billing & Insurance
How to Pay Your Bill
- Pay your bill online via Mass General Brigham Patient Gateway.
- Call 617-726-3884 to speak to a member of our customer service team and pay your bill by phone.
- Send a check or money order to Mass General Brigham to the following mailing address:
Mass General Brigham
P.O. Box 418393
Boston, MA 02241-8393
Patient Cost Estimator
Massachusetts Eye and Ear, a member of Mass General Brigham, is committed to price transparency. Patients can contact Patient Billing Solutions or use our online tool to view a cost estimate of common health care services ("shoppable items").
CMS-Required Hospital Charge Data
As required by the federal government, we publish information (a machine-readable file) about the rates negotiated with insurance companies for all services and items offered by our hospital. The information is NOT an estimate of the costs that you are responsible for paying.
Learn more about hospital charge data
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn't in your health plan's network.
Read more about your rights and protections against surprise medical bills
Important Medicaid Redetermination Update
Medicaid (MassHealth in Massachusetts) has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. Starting April 1, Medicaid will return to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file.
To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information.
Related Resources
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