Quality Goals

Quality goals for Mass. Eye and Ear are established annually with input from our Board of Directors, Medical Staff, Senior Leadership, Patient Family Advisory Council, NRC Health Survey data and staff. Organizational quality goals for FY 2018 are categorized as listed below: 

  1. Gold Standard Patient Experience 
  2. Transparency and Improvement through Outcomes 
  3. Enhance Patient and Staff Safety 
  4. Professional Practice