Patient Experience

At Mass. Eye and Ear, we strive to provide our patients with an exceptional patient experience. You will experience our staff’s dedication to excellence everywhere in our organization. Caring for our patients is our highest priority.

Feedback on your visit is important to us. Mass. Eye and Ear contracts with National Research Corporation (NRC Health) to survey our patients on their experience. Once the data is collected, our scores are reviewed internally and compared to other hospitals nationwide. Patient experience improvement initiatives are prioritized based on the feedback we receive from our patients.