Beyond Measure, Setting the Standard for Quality Care

At Massachusetts Eye and Ear our patients expect exceptional care and service every time they enter our institution. Our patients trust that a knowledgeable and competent team of healthcare providers will provide them with exceptional care and service.

The objective of the Quality Plan is to present the framework and foundation for quality to our staff. The institutional commitment to quality is fundamental to the mission of the organization and the services and care we provide.

The Quality Plan is built on the basic principles that the care we deliver is safe, timely, effective, equitable, efficient, and patient centered.

Building On Our Quality Foundation

Inspired by our commitment to excellence, continuously learning, improving, and transparency, our quality plan focuses on four components:

  • Outcomes
  • Provider Excellence
  • Process Improvement
  • Clinical Incidents Response

Organizational Support

The Board of Directors is responsible for ensuring that organizational and physician leadership has a plan for defining and implementing the Quality Plan. The Board of Directors has delegated to the Board Quality of Care Committee oversight of the Quality Plan and goals.

The Quality Plan and goals are supported by the department chairs, executives and the Board of Directors. The Quality Plan and goals apply to all departments, physicians and employees. Physician quality leaders and leadership staff have been selected to work together with the CEO, CMO, CNO and CFO to oversee quality through the Steering Committee for Quality (SCQ). The SCQ reports quality activities and recommendations to the Board Quality of Care Committee.

Establishing Our Goals

Our quality goals focus on improving care and service and taking steps toward zero patient harm and high reliability.