Resources

RIT Specific Services Offered

• Apple and PC computer purchase consultation, installation, integration and technical support.
• Software consultation, acquisition, installation and technical support.
• Network and peripheral device acquisition, installation and technical support.
• Network data port activation and changes.
• Training Services.
• Website consultation, design and hosting.
• Consultation and advocacy for lab-specific technology solutions.

Services Offered by the IS and RIT Team

• Network file services/storage dedicated to research (Artemis).
• Creation of computer accounts and related domain access rights.
• Microsoft Exchange email services.
• Daily backups for servers and desktops.
• Computer and network troubleshooting and resolution.
• Call Center ticket-based customer service system.
• The Infoed suite of web-based grant submittal and management software.

Projects Underway or Being Considered

• Internet accessible (web-based) file management systems.
• Cluster/high performance computing
• Remote, user-initiated desktop support.
• Research data warehouse and report services.
• Internet-based video conferencing.
• Poster printing
• Test Library Journals Link