Media Relations Policy

Working with Journalists

As a Harvard Medical School-affiliated hospital exclusively dedicated to the otolaryngology and ophthalmology specialties, Massachusetts Eye and Ear is home to a large community of physician and research experts who serve as a resource for local, national and international media. The Communications Office at Mass. Eye and Ear is available to assist members of the media with reporting news and events related to our institution. To ensure that media requests are fulfilled, the following guidelines for reporters, photographers and producers requesting information or interviews from Mass. Eye and Ear staff:

All interviews, photo shoots and/or filming sessions with Mass. Eye and Ear staff or patients must be arranged through a member of the Communications Office at Mass. Eye and Ear. Please contact Suzanne Day, Media Relations Manager, at 617-573-3897.

Mass. Eye and Ear does not accept interviews from companies seeking an endorsement of products or services.

On-site interviews

Visiting members of the media must be accompanied at all times by a staff member of the Communications Office at any Mass. Eye and Ear location to protect the privacy of patients and families.

Please offer as much advance notice as possible for on-site interviews, so that we may notify patient care areas of an impending visit and arrange for the availability of staff and filming locations.

Patient Consent

In compliance with the Health Insurance Portability and Accountability Act (HIPPA), patients must complete and submit a media release form to the Mass. Eye and Ear Communications Office prior to any interviews and/or filming.

References to Mass. Eye and Ear

Please use “Massachusetts Eye and Ear” on first reference and “Mass. Eye and Ear” on second reference in news stories.

Please use staff members’ Massachusetts Eye and Ear titles in stories related to their role or work at Mass. Eye and Ear.

If you need any assistance, please do not hesitate to contact a member of our team.

Suzanne Day
Media Relations Manager

Erin Duggan
Director of Communications

Jennifer Street
Vice President of Communications and Planning