Public Notice Regarding Service Excellence
Service excellence is an important component of quality care at the Massachusetts Eye and Ear Infirmary. When a patient or their family members are not satisfied with the service provided at the Mass. Eye and Ear or have an unresolved concern or complaint about patient care or safety, we encourage them to contact a member of hospital management in the individual department.
If the matter remains unresolved, all patients and their families are encouraged to contact the Patient Care Representative for further assistance. If the issue remains unresolved the patient or family member may contact an external agency for assistance.
Listed is the contact information for these resources:
Patient Care Representative
Mass. Eye and Ear
243 Charles Street, 8th Floor
Boston, MA 02114
(617) 573-3008
Massachusetts Division of Healthcare Quality
99 Chauncy Street
Boston, MA 02111
(617) 753-8150
The Joint Commission Office of Quality Monitoring*
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
E-mail: complaint@jointcommission.org
*The Joint Commission has a toll-free hotline to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at accredited health care organizations. The toll free number is (800) 994-6610 and is available 24 hours a day, seven days a week; however, staff members are available to answer calls only on weekdays between 8:30 a.m. and 5 p.m. Central Standard Time.
Page updated 2/11/09
Related Information
Feedback
We want your feedback!
Do you have questions or comments? We ask you to take a few minutes to share with us your impressions of this website, your need for additional information about the Mass. Eye and Ear, or any other comments that you may have, including your suggestions on how we might better serve the community through our community benefits program. If you would like a response, please include your contact information.
Did you find this page helpful?
