*Quarterly lecture jointly sponsored by Departments of Otolaryngology and Ophthalmology under the auspices of the Quality, Humanism, and Professionalism Program directed by Stacey Gray, MD and Paul Konowitz, MD.  Quality, Humanism and Professionalism (QHP) is a unique, ongoing educational program for all Mass. Eye and Ear employees developed to address the areas of patient care, medical knowledge, practice-based learning and improvement, interpersonal and communication skills, professionalism, and systems based practices, in a continuing medical education (CME) format. The QHP program will present educational programs on a quarterly basis that address these issues.