For Family and Visitors
Visitor Restrictions During Flu Season
To protect patients, visitors and staff, anyone with flu-like symptoms such as fever plus cough or fever plus sore throat may not visit patients in this hospital. Visitors and patients should use alcohol hand sanitizer to kill germs. Dispensers are located in each patient room and throughout the hospital. Visitors and patients are asked to practice cough etiquette. Please cough into your elbow or shoulder.
Patients who have flu-like symptoms are asked to wear surgical masks, which they can obtain from the information desk in the lobby. Thank you for helping us keep everyone as healthy as possible.
Click here for directions to our main (Boston) campus and other locations.
There is a cafeteria located on the 7th Floor of the Boston campus. It is open Monday through Friday. Please ask for hours of operation. Click here for the weekly cafeteria menu (see last item on that page).
The EyeOpener Cafe is located in the main lobby of the Boston campus. It is open Monday - Friday, 6: 30 a.m. to 6:00 p.m.
Mass. Eye and Ear is pleased to offer free WIFI in public areas.
Family Waiting Room
There is a family waiting room on the 7th floor near the cafeteria.
Mass. Eye and Ear does not have its own gift shop. Mass. General, which is next door to the hospital's Boston campus, has two gift shops, one in the main Mass. General building and one in the Mass. General's Yawkey Building.
11th floor (adult unit) visiting hours are 12:00 noon to 8:30 p.m. daily. Patients who are in the Intermediate Care Unit (IMCU) on the 11th floor may only receive two visitors at a time for five-minute increments. Please inquire at the Nurses Station if you have questions. For information on visiting hours for the pediatric unit on the 10th floor, please ask at the Nurses Station.
Interfaith chaplaincy services are available; please ask a member of the nursing staff.
We provide medical interpreters and translation of written materials upon request. This includes American Sign Language and Braille. If you wish to use these services, please contact us at 617-573-5572 as soon as your surgery is scheduled.
Mass. Eye and Ear has an Ethics Committee devoted to addressing ethical concerns in a fair and impartial way. If you have an ethical issue or concern, please feel free to contact our Patient Care Representative at 617-573-3008.
Patient Satisfaction Survey
After your hospitalization you will receive a patient satisfaction survey in the mail. We value your opinion and this information will help us to better serve you. We ask you to please take a moment to fill out and return the survey in the envelope provided by our survey company, Press Ganey.