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Providing you the highest quality of care and service excellence.

Mass. Eye and Ear Patient Guide

Providing you the highest quality of care and service excellence are our top priorities. Not every patient who visits Mass. Eye and Ear will stay in the hospital. Many of our patients are "ambulatory" or "outpatients." This patient guide is designed to help you find quick answers to your questions, whether your visit here is for a few hours or for a few days.

Places to Stay

Find local accomodations for your stay in Boston. Click here to view list.

Maps and Directions

With a main campus in the heart of Boston and several suburban locations, getting care has never been so convenient. Find a location near you

Support Groups

Mass. Eye and Ear host several support groups and welcome you to learn more about them

Notice of Privacy Policy

Please take note of how Mass. Eye and Ear keeps your medical information and how you may gain access to it.  Learn more

Race and Ethnicity Reporting

In order to guarantee that all patients receive the highest quality of care and to ensure the best services possible, Mass. Eye and Ear is now asking all patients about their race, ethnicity, language and level of education. Learn more. 

Social Work

Mass. Eye and Ear Social Work office helps patients and their families understand and cope with medical, psychological, social and practical concerns related to their illness and treatment. Learn more. 

Insurance

Mass. Eye and Ear has several insurance and managed care guidelines.  Find out about them here.

About Your Bill

Once you receive your invoice from Mass. Eye and Ear, find out what it mean and how to take care of it. 

Financial Assistance

Mass. Eye and Ear maintains a patient financial assistance program intended to assist low-income patients who do not have the ability to pay for their health care services. Lean More.

Nursing

Nursing at the Mass. Eye and Ear Infirmary is grounded in the values of compassion and respect for all patients and families who seek our care, whether they are here for routine care or are facing a life-altering condition. Learn more.

Anesthesia and Surgery

If you are having surgery at Mass. Eye and Ear you will be cared for by one of our Anesthesiologists or Certified Nurse Anesthetists. Your anesthesiologist will work with your surgeon to determine if your surgery requires you to undergo general anesthesia or local anesthesia. Learn More.

Surgical Guides

To download a printable guide for pre-operative adult patients, please click here.To download a printable guide for pre-operative pediatric patients click here.

Medical Records

Our medical records department, called Health Information Services, complies with Mass. Eye and Ear hospital policy that the request for Medical Records must be received in writing, with your signature, before we can release the information to you or to your new physician. Learn More.

Medications

To ensure that you receive the best possible care during times of illness, surgery and even wellness, it is important that you be an advocate for yourself. Most patients take medications on a daily basis. It is very important that you know what your medications are, when to take them, and the dose that you take. Learn more.

Outpatient Pharmacy

The Outpatient Pharmacy Department is located on the 7th floor. We dispense medications pursuant to a physician’s prescription and provide counseling for discharged and ambulatory care patients.

Staffed by licensed pharmacists during clinic hours, we meet the demands of patients who wish to have their prescriptions filled or refilled around the time of their clinic visit. All patients who have their prescriptions filled at the Outpatient Pharmacy are offered counseling about their medications by a pharmacist. 

Our primary role is to provide compounded medications. We do not take any prescription insurance, thus patients with prescriptions for commercially available medications are encouraged to go to a retail pharmacy to use their prescription insurance. We will still fill prescriptions for commercially available medications if the patient wishes, but we do maintain a limited formulary.

Pick-up Hours
Monday – Friday: 9:00 a.m.-5:00 p.m.

Refills/Questions?
Call: 617-573-3299
Monday – Friday: 7:00 a.m.-9:00 p.m.

Patient Stories

Learn more about patients just like you, and their experiences at Mass. Eye and Ear. Read the stories here. 

Patient Education

In the Mass. Eye and Ear patient education library, you can learn about different diseases and conditions. Learn more.

Patient Pain Management Rights

Patient Rights and Responsibilities. At the Massachusetts Eye and Ear Infirmary, we believe that all patients have a right to pain relief. Learn more.

Patient Rights

You have rights as a patient as outlined in the Massachusetts Patients’ Rights Statute, Chapter 111, Sec.70E, and applies to all patients of the Infirmary. Learn more.

For All Visitors

Helpful tips and advice for your Mass. Eye and Ear visit will make your trip here easier. Read more. 

Public Wireless Access

Connect to the Mass. Eye and Ear wireless internet. Learn how. 

Request an Appointment

Request an appointment to see one of our specialists. Learn how.

Mass. Eye and Ear International Patient Guide

Mass. Eye and Ear welcomes patients from all over the world who seek the most advanced treatments available. Learn more about our international patient services by clicking here or exploring below. 

Appointments

Request an appointment to see one of our specialists. Learn how.

Contact Information

Mass. Eye and Ear's international office is set up to help facilitate global patients. Contact the office here.

Information for International Physicians

Information on how to refer an international patient to Mass. Eye and Ear.  Read more.

Every Patient Deserves the Best

Thanks to generous donors, the Massachusetts Eye and Ear Infirmary has been able to assist destitute foreign patients who need advanced treatment for the most difficult conditions of the eye, ear, nose, throat, head and neck. Learn More.

International Newsletter

Mass. Eye and Ear has a newsletter for international patients. To open the newsletters, you will need to have Acrobat Reader. Learn more. 

Hotels and Information about Boston

Mass. Eye and Ear has established relationships with several area hotels for patient and visitors not native to the Boston area. There are reduced and special rates at several hotels and venues. Learn more

Languages

Mass. Eye and Ear offers translation services in several languages.  Find out about them here.

Translation Help

Mass. Eye and Ear offers on site translations services for international patients.  Review our policy and how to request the translation service here.