2011 Quality Initiatives
2011 Quality Goals
Our quality goals will focus on improving care and service. The 2011 quality goals established are based on feedback received from our patients and staff and are:
1. Transparency Through Outcomes
• Measure effectiveness of clinical practice.
• Publicly report clinical outcomes data.
• Use outcome data to benchmark for improvement.
2. Provider Excellence
• Implement centralized credentialing process.
• Recruit and retain leaders in patient care, research, and teaching.
• Optimize process for verifying correct patient, procedure and site.
3. Gold-Standard Patient Experience
• Provide front-line staff with customer service training and support.
• Design outpatient satisfaction survey.
Related Information
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