Beyond Measure, Setting the Standard for Quality Care 

At Mass. Eye and Ear our patients expect exceptional care and service every time they walk through our front door. They trust that a knowledgeable and competent team of healthcare providers will provide them with exceptional care and service. Today there is evidence that in some hospitals in the United States some patients fail to get the right care and some are harmed in the institutions where they seek healthcare. The objective of our Quality Plan is to provide our patients with exceptional care and service. A broad institutional commitment to quality is fundamental to the services and care we provide.

Building on Our Quality Foundation
Inspired by our own commitment to excellence, using national quality standards, learning from numerous experts and the Institute of Medicine, our plan focuses on four components:

• Outcomes
• Provider Excellence
• Process Improvement
• Clinical Incidents Response

Organizational Support
The Board of Directors is responsible for ensuring that management and physician leadership have a plan for defining and implementing a Quality Plan. The Board of Directors has created the Board Quality of Care Committee to provide specific oversight of the Quality Plan. The Quality Plan is supported by the department chairs, executives, and the Board of Directors and applies to all departments, services, physicians and employees. Physician quality leaders have been selected to work with the CEO to oversee quality through the Steering Committee for Quality (SCQ). The SCQ will report a summary of quality activities and recommendations to the Board Quality of Care Committee.

Page updated:  1/6/11