Patient Satisfaction
The following results come from surveys completed by Mass. Eye and Ear patients.
2008 - Ambulatory Surgical Patients
Overall Satisfied with Quality of Care: 90.3% (*Benchmark : 95.10%)
Would Recommend Mass. Eye and Ear to a Friend: 93.7% (*Benchmark : 95.10%)
2007 - Ambulatory Surgical Patients
Overall Satisfied with Quality of Care: 89.70%
Would Recommend Mass. Eye and Ear to a Friend: 93.40%
2008 - Inpatients
Overall Satisfied with Quality of Care: 87.08% (**Benchmark: 89.50%)
Would Recommend Mass. Eye and Ear to a Friend: 90.19% (**Benchmark : 88.70%)
2007 - Inpatients
Overall Satisfied with Quality of Care: 87.15%
Would Recommend Mass. Eye and Ear to a Friend: 91.80%
*Benchmarked using the AHA Region 1 data base from Press Ganey 4th quarter results.
**Benchmarked using the small hospital data base from Press Ganey 4th quarter results.
Related Information
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