Quality and Patient Safety

Board 20Quality 20Executive 20Summary

Providing high-quality, affordable care is at the foundation of our mission and our key focus. Patient safety during hospital care is a national priority and requires everyone’s involvement. At Mass. Eye and Ear, we are committed to ensuring a comprehensive patient safety program based on a partnership, with our patients and families. Research shows that when the patient and the family are actively involved in their care, the patient is more likely to have better outcomes and recover faster.  With your involvement you will help us provide the best care, at the right time to the most important person, YOU.

What you can do to ensure safety:

•Provide the healthcare team with accurate and detailed information about your condition and the medications you are taking

•Keep the healthcare team informed of any changes of how you feel before, and during your hospitalization

•Understand your treatment plan and know what to expect and what not to expect

•Do not get out of bed without assistance

•Ask questions about your care or what other information you may need or want 

In this section, you will find information about our latest quality and patient safety measures, as well as Mass. Eye and Ear's patient experience scores.

Mass. Eye and Ear is fully accredited by The Joint Commission. Read the 2014 Joint Commission Report on Mass. Eye and Ear.

Mass. Eye and Ear participates in Hospital Compare and Massachusetts PatientCareLink.

Mass. Eye and Ear has a Patient and Family Advisory Counsel. Read the Council's Annual Report or visit the Health Care for All website.

Mass. Eye and Ear has consistently been named in the top five hospitals in its specialties by U.S. News & World Report magazine. Read the Best Hospitals rankings in Ophthalmology and Ear, Nose and Throat.

In collaboration with the Schwartz Center for Compassionate Care, Mass. Eye and Ear participates in Schwartz Center Compassionate Care Rounds. Schwartz Center Rounds are multi-disciplinary forums that focus on the emotional needs and feelings of physicians, nurse and caregivers.